We’ve recently received reports from members who were called by someone claiming to be Sebasticook Valley Federal Credit Union — but it wasn’t us. While Sebasticook Valley FCU’s name and phone number showed up on their caller ID, these were not legitimate calls. This is a classic example of spoofing, where scammers manipulate caller ID information to make it look like a trusted source is contacting you.
Here’s what you need to know:
- We will never call to ask for your full debit card number, PIN or Social Security Number. We already have the information we need to help you securely.
- If you ever receive a suspicious call, hang up and call us directly to verify whether it’s legitimate.
- Never share personal or financial information over the phone unless you are 100% sure you’re speaking to a Sebasticook Valley FCU representative.
- Scammers are getting smarter — and more aggressive. But with awareness and caution, you can protect yourself.
What to do if you receive a spoofed call:
- Do not engage — hang up immediately.
- Call us directly to report it.
- Keep an eye on your accounts and report any suspicious activity.
What To Do If You Already Gave Out Information:
If you shared sensitive information (like your debit card number, PIN, or Social Security Number) during one of these spoofed calls, please take the following steps immediately:
- Call us right away so we can secure your accounts and help prevent any fraudulent activity.
- Monitor your account closely for unauthorized transactions and report anything suspicious.
- Consider placing a fraud alert on your credit file with one of the three major credit bureaus (Experian, Equifax or TransUnion).
- Update your PIN and passwords if you suspect they may have been compromised.
Your security is our top priority. Please share this alert with your friends and family — fraudsters are counting on catching people off guard. Let’s stay one step ahead together.
